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Intelligent Virtual Assistant and Human Virtual Assistant

 


In the modern technology era, virtual assistants can either be software or real human beings. A computer system equipped with artificial intelligence and machine learning techniques capable of intelligently supporting people is referred to as an intelligent virtual assistant. With reference to humans, a Virtual Assistant is someone who works from home and handles administrative tasks for clients. Depending on the size and workload, a Virtual Assistant (VA) can serve as a personal assistant, data visualization expert, executive assistant, administrative assistant, or virtual sales executive.

Artificial Intelligence (AI) Virtual Assistant (VA):

With all of the new technology being introduced, it is easy to become confused with the terminology bot, chatbot, and virtual assistant. Primarily chatbots and Virtual Assistants are computer programs powered by Artificial Intelligence. However, the characteristics of both these technologies are different. The key difference between a chatbot and a virtual assistant is one of design and drive. AI Virtual Assistants is an advanced form of AI Chatbots. AI Virtual Assistants Continuously Learn and Understand. A critical difference is that a chatbot is server-oriented, while virtual assistants are user-oriented. AI virtual assistants primarily operated through verbal commands while chatbot communication is generally text-driven or audio-based methods. Nevertheless, a virtual assistant is an extended version of a chatbot that can manage complex interactions for an organization.

A Virtual assistant also known as an intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can execute tasks or services for an individual based on commands. They help people with managing their day-to-day activities like sorting email, scheduling meetings, etc. Apple's Siri, Microsoft's Cortana, Google Assistant, and Amazon Alexa are examples of Artificial Intelligence (AI) Virtual Assistants.

Issues with IVA and Human Virtual Assistant:

They are not intelligent because all they do is aid humans, and only by performing jobs that a human might easily perform. Their performance is limited. Furthermore, virtual assistants are unable to make independent decisions or anticipate events. Such virtual assistants could help you with a variety of day-to-day duties. When it comes to customer service, they cannot reply like human customer care personnel as they cannot help solve your doubts on their own. Besides ethical implications, AI Virtual assistants have a variety of privacy concerns associated with them. There are various challenges while benefiting IVA or IPA such as:
  • Poor Communication style
  • Voice recognition problem + Language
  • Connectivity Issues/slow net speed
  • Distractions
  • Lack of Motivation
  • Costly/expensive
This is why small/medium Business owners prefer this form of staffing option since it is not only cost-effective but also assists them in managing routine and time-consuming activities. Another advantage of hiring a human virtual assistant is the opportunity to only hire for the services needed. In terms of performance, the duties of a human virtual assistant are quite similar to those of a full-time personal assistant (PA), who provides high-level administrative support, including daily clerical responsibilities, to a manager or executive.

Human Virtual Assistant:

A virtual assistant who works as a freelancer works from home but has remote access to crucial project plans such as shared diaries. Usually, Virtual Assistants have previous experience as administrative assistants or office managers. When compared to an on-site employee, virtual assistants provide a more cost-effective and time-efficient staffing solution. New opportunities for professional virtual assistants in several disciplines are emerging, and the following VA is in high demand:
  1. Personal virtual assistants
  2. Customer Service VA
  3. Real Estate assistants
  4. Virtual legal assistants
  5. Remote insurance assistants
  6. Social Media or Blog VA
  7. Virtual HR assistants
  8. Data-entry virtual assistants
  9. Remote marketing assistants
  10. Virtual accounting assistants
  11. Advertising virtual assistants
  12. Virtual inquiry assistant

Routine Duties of Virtual Assistant:

A virtual assistant is a freelance professional who provides administrative services to business companies from a remote location, usually a home office. A virtual assistant's responsibilities include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Because of their specific skills, some virtual assistants are able to provide more specialized services in graphic design, blog writing, bookkeeping/accounting, social media marketing/administration, and other related activities. As a whole, the virtual assistant is identical to a regular PA, with the exception that they do their work remotely, classically by rendering the following jobs:

(i) Replying to emails & Office correspondence
(ii) Attending phone calls
(iii) Meeting arrangements
(iv) Booking for traveling and accommodation
(v) Maintaining clients/visitor list
(vi) Responding to administrative inquiries
(vii) Extending service of the first point of contact to visitors/customer

Qualifications and abilities:

A virtual assistant must be proficient in both writing and spoken communication. Common sense, problem-solving abilities, and previous customer service experience are also beneficial. A degree is not, however, essential for a profession as a virtual assistant. All he or she needs is a computer/laptop with internet connectivity, a landline as well as a cellular phone, and an office atmosphere. Outstanding computer abilities are required, thus familiarity with Microsoft Office software such as Word, Access, Excel, and PowerPoint is a must. Companies, on the other hand, require the following abilities and qualities in addition to past experience when hiring Virtual Assistants:

(1) Experience as a Virtual Assistant or Personal/Executive Assistant
(2) Knowledge of the latest e-Commerce tools/software and devices
(3) Proficient in word processing & database management (MS Office expertise)
(4) Familiarity with internet calendars such as Google Calendar
(5) Excellent communication and time management abilities
(6) Problem-solving abilities
(7) Preferably a graduate degree

Virtual assistants will also be in charge of developing slides, modules, and graphs for online and print versions of summaries, as well as web-based workshop/seminar sessions. It is critical to take information from raw data and compile it into presentable formats that clearly and concisely convey the facts.

Artificial intelligence is the term that refers to the intelligence delivered to machines by programming based on mathematical and logical concepts developed over time. Because chatbots and machine virtual agents rely on developments in artificial intelligence and machine learning, they cannot deliver the best solution, like a human virtual assistant that is why People virtual assistants have been demonstrated to be the answer to many challenges faced by both small and large businesses.
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